General rank Click for more information

The general review reflects the current county from the software. They is the reason all app critiques but prioritizes the most up-to-date types.

36per cent of score is 5 performers

11percent of rankings is 4 performers

12per cent of rankings were 3 stars

12percent of ratings tend to be 2 performers

28per cent of score become 1 performers

All critiques

Salt & Sand

We have tried to make use of this software many times over the last month or two and also started very upset every time. It has got big possible and that I genuinely wish to adore it but it provides fairly big usability troubles, delays in announcements of got communications (indicating the consumer has recently kept the speak program before i am notified they will have sent a note) together with insufficient transparency about computerized emails. Nowadays we obtained a notification of a chat content and when I went along to reply I can start to see the app has sent a few automatic messages to the buyer with inaccurate info. These messages were not developed inside app by me personally thus I have no idea how they are generated. The reply the client obtained ended up being inaccurate as it directed their that the woman order wide variety don’t exists, which can be incorrect. We now have an extremely unhappy customer to deal with russian dating site. I actually do not faith this app to respond to my personal customers and get switched it off all over again.

Having A Laugh Woman Design

Got rid of this application after monthly. Half the full time could not reopen on my cellphone to answer questions from prospective customers therefore no potential for real-time chat. Most buggy. Oftentimes the software simply wouldn’t open. Perhaps not an excellent feeling left in my situation or my visitors. Continues my research.

Creator reply

Hi, there. Thanks a lot for taking the amount of time to leave this assessment and offer you with this comments. We’re sorry to listen to you practiced these problems when utilizing the software. In case you are nonetheless deploying it, I would recommend getting rid of the app and re-installing they. In case you are however observing these issues, I would recommend reaching out to all of our support group to look closer into this. Please communications the assistance professionals directly so that this problem could be troubleshot and investigated in more detail

Get A Whiff @ Cherry Pit Designs

Wanted to like this, but think it is to-be really irritating for both my self and my personal clients. Irrespective of want auto-reply was applied customers anticipated an instantaneous response 24/7.

Developer reply

Hi, there. Thank you when deciding to take committed to depart this overview and provide all of us using this comments. The audience is sorry to hear the software did not exercise together with your shop. If you reference our Shopify Inbox guide ) they notes different ways to make automated emails to suit your clientele. One idea would be to leave your clients understand offered hrs for your professionals to reply. Cheers again for speaking out! -Marty, Shopify service

Patagonia Bend

I do want to want it, nonetheless it positively has some annoying shortfalls. My personal biggest intend is together with the out information, it’d feel great to simply disable the cam entirely and cover it through the website on a schedule. I actually do this by hand occasionally so I’m not getting pinged to my down times, but in some way clients are still capable deliver emails. Then your app helps to keep bugging me that “a consumer is actually awaiting an answer” and “ensure you answer the consumer before they get away!” although I have an away content put with details of tips get to united states when the cam window is supposed becoming “shut.” We only have someone (me) managing on line customer care, and I don’t want to often be “On” and “readily available.” I like how well they integrates with Shopify because it is a native software, as well as the email page and app work effectively. I really like how fast and simple its to fix difficulties and answer questions whenever a client reaches aside. I prefer the way they changed the way in which replies operate whenever delivering an email after the customer remaining the website. E-mail is significantly much less disruptive and expected vs acquiring a response with no context from a random number because phone numbers was once necessary. Kindly hold working on the app and which makes it better, but i am most likely disabling they once more following getaways plus the getaway profits month has ended.

Creator answer

Thank you so much for taking the full time and revealing this feedback with our team. We are able to see how having the power to schedule the talk availableness being capable disable many notifications can be advantageous. We might love the opportunity to express this with the help of our developing employees, therefore we can always making our very own app better. Cheers! -Elias, Shopify Help